039 FT PROJECT LEAD

 The client Project Lead serves as the operational support contact for our customers and is responsible for delivering an excellent customer experience. The client Project Lead will consistently achieve all milestones and deliverables on any assigned projects. Additionally, client Project Lead will articulate and represent our customers’ needs and goals within the organization. In order to meet the criteria above, the client Project Lead will gain in-depth knowledge of all of client’s products and their capabilities.

The ideal candidate for this role is someone who enjoys being on the “front lines” and has exemplary communication and negotiation skills; a passion for data analysis; and a drive to help our customers use data to help students achieve education and career success.

Responsibilities:

 Support customers by managing and enhancing the client customer support ticket resolution process

 Work with Project Managers to manage areas of enterprise-wide customer projects

 Develop expert knowledge of products and services, and effectively communicate offerings to our customers as appropriate.

 Build and maintain a continuous knowledge of customer and project status in order to identify potential issues and/or opportunities within or related to customer projects.

 Communicate the customer's goals and represents the customer's interests to the client team.

 Champion the customer support process across all client teams

 Help the team exceed our customer support metrics

 Provides regular input on all account activity, including status and call reports on a weekly basis

Requirements:

 3-5 years of customer-facing experience in an account management, project management, or business analyst role

 Must have a demonstrated ability to work with data and the skills necessary to query and analyze datasets

 Proven ability to gain deep customer understanding in order to anticipate the customer’s needs, and help determine the ideal solution for support issues

 Technical competence (understand software, hardware, relational databases, SQL, etc.)

 A “hand’s-on” learning style and proven ability to “hit-the-ground-running”

 Comfortable supporting multiple customers and projects

 Extremely detail oriented

 Motivated, goal oriented, persistent and a skilled negotiator

 Superior written and oral communication skills

 Capacity to handle stressful situations and deadline pressures well

Desired:

 Knowledge of K-12 and/or Post Secondary Education

 Data Warehousing Experience

 Project Management Experience

 Experience SQL Tools and programming (e.g., MS SQL Server Management Studio, SSIS, Toad, or Oracle SQL Developer)

 Experience with BI tools (e.g., Cognos, MS SSRS, or OBIEE)

Note:  some flex time – can work from home a few days/week remote access – casual environment – about 40 people in this company – their customers are State Agencies and School Districts – tuition assistance as well as other benefits

Bill Evans 203-702-4457
 Bill@yourcurrentjob.com
 My new hobby for 2012: Indian cooking. Please send me Indian recipe websites, HOT curry recipes and good Indian restaurant locations! Vegetarian and non-Vegetarian are welcome.