057 FT PROJECT LEAD

Fairfield County

Position Responsibilities: This position serves as the operational support contact for our customers and is responsible for delivering an excellent customer experience.

 Consistently achieve all milestones and deliverables on any assigned projects.

 Articulate and represent our customers’ needs and goals within the organization.

 Ability to gain in-depth knowledge of all of the client’s products and their capabilities.

 Support customers by managing and enhancing the  client customer support ticket resolution process

 Work with Project Managers to manage areas of enterprise-wide customer projects

 Develop expert knowledge of products and services, and effectively communicate offerings to our customers as appropriate.

 Build and maintain a continuous knowledge of customer and project status in order to identify potential issues and/or opportunities within or related to customer projects.

 Communicate the customer's goals and represents the customer's interests to the client team.

 Champion the customer support process across all the client teams

 Help the team exceed our customer support metrics

 Provides regular input on all account activity, including status and call reports on a weekly basis

Required Skills and Qualifications: The ideal candidate for this role is someone who enjoys being on the “front lines” and has exemplary communication and negotiation skills; a passion for data analysis; and a drive to help our customers use data to help students achieve education and career success.

 3-5 years of customer-facing experience in an account management, project management, or business analyst role

 Must have a demonstrated ability to work with data and the skills necessary to query and analyze datasets

 Proven ability to gain deep customer understanding in order to anticipate the customer’s needs, and help determine the ideal solution for support issues

 Technical competence (understand software, hardware, relational databases, SQL, etc.)

 A “hand’s-on” learning style and proven ability to “hit-the-ground-running”

 Comfortable supporting multiple customers and projects

 Extremely detail oriented

 Motivated, goal oriented, persistent and a skilled negotiator

 Superior written and oral communica

 Data Warehousing Experience

 Prject Management Experience

 Experience SQL Tools and programming (e.g., MS SQL Server Management Studio, SSIS, Toad, or Oracle SQL Developer)

 Experience with BI tools (e.g., Cognos, MS SSRS, or OBIEE)

Bill Evans 203-702-4457
 Bill@yourcurrentjob.com
 My new hobby for 2012: Indian cooking. Please send me Indian recipe websites, HOT curry recipes and good Indian restaurant locations! Vegetarian and non-Vegetarian are welcome.